How can a language interpretation service be available 24/7?

(Last Updated On: November 17, 2017)

Because of business hours and world time zones, businesses are sometimes requesting a language interpretation service outside the commonly standard working hours. But is this even possible? For those who are still feeling skeptic on the telephone interpretation solution, this is considered the top question. How can a language interpretation service be available 24/7? Well, it takes time management, coordination and a reliable platform as well. Practically, what does this stand for?

A reliable language interpretation service must be available 24/7


Actually there is a relevant number of agencies operating world – wide in the telephone interpretation service provisioning business. These agencies have already hired/ engaged through different engagement agreements the necessary human resources to provide interpretation by phone.

Most of these agencies have built a booking platform through which you can ask for a specific language, set the date and time of the phone call and book it. This platform will automatically run a search in the backstage. It will identify the available interpreter that suits your input: language, date & time. Problem is, they need to use a human operator to set up the calls, which translates into delays for the customer. It would take time for the operator to find the right interpreter, call him, set up the meeting, then make the connection between the client and the interpreter.

These agencies are aware on their customer demands thanks to their user experience. This is the main reason why they are always looking to find the most pro - active solutions in order to come nearer to their customer expectations. Usually, they are organizing their human resources work in shifts. Thus, no matter the time you need the interpretation service, you will get it. Bit with some delays.

We have investigated the market and we came to the conclusion that most agencies are using this method. We have also noticed that smaller, but still developing agencies, are trying to establish this business methodology in terms of service provisioning. While it is not the best solution and includes extra expenses, it is widely accepted.

How about an automated interpretation service?


There's room for better solutions. Take our interpretation platform for instance. Working with our software is easy for both agencies and their clients. There is no need for an operator to set up the calls, the system does it automatically. The client doesn't have to wait, instead, the connection time to an interpreter is reduced to a couple seconds.

If you're interested in finding out more on how our system works and what are your benefits give us a call or use the live-chat feature on our website, we are available 24/7 to answer any questions.

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